Policies & Procedures

KC Residential Pet Services – Policies & Procedures

At KC Residential Pet Services, we are committed to providing safe, reliable, and high-quality care. To ensure the best experience for both pets and pet parents, we follow the policies and procedures outlined below.

Client Cancellation Policy

We value your time and ours.

Daily services (dog walks, potty breaks, play sessions, etc.) must be canceled at least 24 hours in advance.
Cancellations made after the 24-hour window will be billed at the full service rate.

Weather Policy

Your pet’s safety comes first. Weather conditions may influence how services are performed. In harsh or potentially dangerous conditions, outdoor walks may be shortened or replaced with indoor enrichment.

Temperature Guidelines

Below 29°F: Quick potty break + indoor time
30°F to 89°F: Full outdoor service as scheduled
90°F and above: Potty break + indoor activity

We kindly request that you provide a towel and basic cleaning items when conditions are wet or muddy.

Refunds & Credits

We do not offer refunds for purchased sessions or packages.
Services canceled within the proper notice period may be credited for future use.

Service Booking & Scheduling

To ensure availability, we recommend planning ahead:

Bookings should be made at least 48 hours in advance.
Same-day or urgent bookings (less than 12 hours) may incur an additional fee.
Walks and visits are scheduled within a 2-hour arrival window (e.g., 1–3 PM).

Arrival times may vary slightly due to traffic or prior appointments.

Weekend, Holiday & After-Hours Rates

Services performed:

Before 9 AM
After 5 PM
On weekends
During holidays

are billed at higher rates due to demand and staff availability.

Recognized Holidays Include (but are not limited to):

New Year’s Eve & Day, Martin Luther King Jr. Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day, Fourth of July.

Holiday visits must be paid in full at least 7 days prior and are non-refundable.

New Client Consultations

All new clients are required to schedule a meet-and-greet to ensure comfort, compatibility, and a smooth onboarding process. A minimum of 72 hours’ notice is required for scheduling.

Home Entry & Security

To guarantee seamless service:

Keys, access codes, fobs, or lockbox instructions must be provided ahead of time.
We are not responsible for issues related to faulty locks, gate access delays, or apartment office restrictions.

Parking Policy

If parking requires payment or validation, arrangements must be made in advance.
Any parking fees incurred by our staff will be billed to your account along with a small service charge.

Required Supplies

For safe and efficient care, please leave out:

A secure leash and properly fitted harness
Waste bags and clear disposal instructions
Medications, toys, and any necessary pet supplies

Vaccination Requirements

All pets in our care must be up to date on:

Rabies
Bordetella

Please upload or provide current vaccination records.

Emergency Care Policy

If a medical emergency occurs:

We will attempt to contact you immediately.
If we cannot reach you, your pet will be transported to the nearest emergency veterinarian or your listed preferred clinic (if open).
All veterinary expenses are the responsibility of the pet owner.

Behavior & Liability

For everyone’s safety:

Any history of aggression, reactivity, or biting must be disclosed.
KC Residential Pet Services is not liable for injuries caused by undisclosed behavioral issues.
Owners are responsible for medical costs if their pet injures a staff member.

Ingestion of Foreign Objects

If your pet ingests something during our visit, we will notify you immediately.
However, we are not responsible for objects consumed before or after our scheduled service.